We make every order in Auburn, Alabama and ship fast — often the next business day. Complex or custom artwork can take a little longer for review and cleanup, and if we're ever away, a notice at the top of the site will say when orders will ship. You'll receive a tracking number when your order ships. Shipping rates and any applicable taxes are calculated at checkout.
Because every badge is custom-made to your design, we cannot accept returns or issue refunds for buyer's remorse or for design choices once an order has gone into production. Please review your live preview (your proof) carefully before ordering.
That said, we stand behind our work: if your order arrives defective, damaged, or materially different from the proof you approved, contact us within 14 days of delivery and we'll repair, remake, or refund it at our discretion. We review every order before production specifically to avoid problems.
Need to change or cancel an order? Message us as soon as possible: reply to your proof text or email, or use our contact form. We can usually accommodate changes before an order enters production. Once production has started, changes may not be possible.
Use our contact form with your order number and we'll help.