The EMS Collection is a brand operated by Woven on the Plains (Auburn, Alabama). By placing an order on theemscollection.com you agree to these terms.
Our badges are custom, made-to-order products produced from the design you submit. Please review your design and the live preview carefully before ordering — the preview is your proof. Every order is reviewed by a person before production; if your artwork needs cleanup for clean engraving, we'll handle it and reach out if we have questions.
If you upload a logo, image, or text, you confirm that you own it or have the right to use it, and that your design does not infringe anyone's trademark, copyright, or other rights, and is not intended to impersonate any official agency, department, or credential. You keep ownership of artwork you upload; you grant us permission to use it solely to produce and ship your order. We may decline orders that appear to infringe rights or misrepresent an official identity.
We can't engrave logos, mascots, brands, or characters that belong to someone else (for example schools, sports teams, companies, or cartoon characters) without the owner's permission. Your own agency's logo on your own badge is fine. If an order includes artwork like this, we'll contact you first and offer a similar design made with our own artwork, or a full refund. We may refuse or refund any order that includes protected artwork.
Prices are shown in U.S. dollars. Shipping and applicable taxes are calculated at checkout. Payment is processed securely by Shopify; we do not handle or store your card details. We may correct pricing errors and cancel affected orders with a full refund.
We make every order in Auburn, Alabama and ship fast — often the next business day. Complex or custom artwork can take a little longer for review and cleanup, and if we're ever away, a notice at the top of the site will say when orders will ship. See our Refund & Shipping Policy for details.
Use our contact form.